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30 Day Money Back Guarantee
Are you hesitant to shop
online? You can't decide which product you like? You are not sure if the
item is the exact style you like? Please feel safe to shop with
TopClock
because we provide a 30 day Monday Back Guarantee! We sell only high
quality brand names. If you don't like your item, please contact us within
30 days of your invoice date to arrange your return
You can exchange or
request a refund according to our Return Policy and NO RESTOCKING FEES will
be charged to you, only shipping fees associated with your order. If
you'd like to return or exchange your product, please must review and follow our
Return Policy.
Note: All items qualify for our 30 Day
Money Back Guarantee except for grandfather clocks, large floor clocks,
clock movements, electronics, computer equipment, engraved items or the total quantities are
over 15 units for the same item.
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Best Price Guarantee
If you find an online
store that has a lower price on the same item we sell, please contact
TopClock, and we will beat their price.
The item must be
new and
in stock,
and must not be an auction item. Comparison sites must be authorized US
dealers. Please
contact us before you place your order. We do not match prices after orders
have been processed. We will
beat any legitimate price as long as it is not below our cost.
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Best Quality Guarantee (
What do I do if my product is defective?)
Every product comes with our 100% quality guarantee.
If
during initial inspection, you find any defects in workmanship or materials,
please feel free to
email us or call us within 5 days after receipt of your
product, and we will send you new replacement parts or new replacement
merchandise without cost to you.
If
you think your merchandise doesn't work properly, please
click here
to open a Tech Support Ticket within 5
days after receipt of your product, and we will schedule our tech support
team to contact you within 24 to 48 hours. If our tech support team confirms
the problem can't be resolved over the phone, we will with the manufacturer
to solve the issue without cost to you.
Also,
all of our products have
manufacturers’ warranties.
Click here to read more about the warranty information.
If
you receive a
product damaged during shipping, please
click here.
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Satisfaction Guarantee
Your satisfaction
with our products is extremely important to us, so we provide a 30 Day Money
Back Guarantee and Satisfaction Guarantee.
If you are not satisfied with the product that you receive, please feel free
to contact us within 30 days of your invoice date. You can exchange or
request a refund according to our Return Policy and NO RESTOCKING FEES will
be charged to you, only shipping fees associated with your order. For
details of our Return Policy, please click
here.
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Our
Charity
Donation Guarantee:
TopClock guarantees that we will donate at least
1% of Our Net Profit from your purchase to charitable institutions every
year ( you will NOT be charged any extra fees),
such
as American Red
Cross, Schools, Churches, homeless shelters, or other charitable
organizations.
If you know any
institutions needs donation or someone who really needs help, please
click
here to submit the information.
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Free Ground Shipping On
Everything
We provide FREE GROUND SHIPPING on everything we sell in the US 48 states,
excluding Alaska
and Hawaii. For
shipping charges to
Alaska, Hawaii, and
other locations, please
email us or call us to obtain the shipping charge.
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Free Gift with your purchase
We provide Free Gifts with
qualifying purchases. Please
click here to view the detailed information.
We appreciate your business.
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Free Online & Phone Tech
Support
All of our products have a
manufacturer’s warranty. Also, we provide Free online & phone tech support
for 60 days from your invoice date. If you'd like to contact our tech
support, please click here
to open a Tech Support Ticket.
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How can I place an order?
-
Online order - You can
place an order online 24 hours a day, everyday.
-
Phone order - You can
call us at (805)376-1921during our business hours to place a phone order.
-
Fax order - Please
fill out this Fax Order Form and fax to
(805)376-1821
-
Mail order - You can
mail your order including the item number, your shipping address, your
phone number along with a
cashier’s
check, money order or personal check to our mailing address:
TopClock
PO Box 1533
Thousand Oaks, CA 91358-0533
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What payment methods are
accepted?
We accept Visa,
MasterCard, American Express and Discover for online orders and phone
orders, both domestic and international.
We also accept cashier's checks, money orders, personal checks, and company
checks for domestic
US orders.
If you pay by personal
check or company check, please allow 5 to 7 business days for checks to
clear, before your merchandise is shipped.
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Are credit card
transactions on TopClock.com safe?
Definitely. As a matter of
fact, statistically it's safer to use your credit card over the Internet
than in a restaurant or department store. TopClock.com's
servers use Secure Sockets Layer (SSL), an encryption technology, so that
only TopClock.com can read a customer's personal
and credit information.
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Can I cancel my order?
Orders cannot be cancelled once the checkout
process has been completed. Due to our commitment to process orders quickly,
once the checkout process is completed our warehouse is immediately notified
to pick and pack the order for shipment. We regret any inconvenience that
this may cause you. If you'd like to return your item, please refer to
our return policy.
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Will I be charged Sales Tax?
Generally,
no sales tax is required
except :
when the bill to and/or ship to addresses are in California. The CA
sales tax rate will be 7.25% for your purchase when the
the bill to and/or ship to addresses are in California. Also,
if you purchase Hones cuckoo clocks and you are located in NC, we need to
add the NC sales tax to your order.
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How can I back order an item?
In the event an item is
not available at the time an order is placed, you will receive notification
via E-mail. You do not need to take any action unless you would like to
cancel the order. You will not be charged for items on backorder until they
are ready to ship. It is your responsibility to cancel an order if you no
longer want the merchandise or can not wait. All orders must be cancelled
before your product is shipped. After merchandise is shipped, it may be
returned per our posted return policy, but the order can not be cancelled.
To cancel a backorder, you
must fax or
email us. An order cancellation can also be initiated by talking
to one of our representatives via phone, but must be followed up with an
E-mail or fax. Please do not leave phone messages regarding order
cancellations because we can not guarantee an order will be cancelled from a
message. Please use the email address that you provided on your order.
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Easy Payment Plan
TopClock has Easy Payment
Plan for you. Call us at (805)376-1921 or click
here to submit the request form.
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When will my order be shipped?
Most products ship within
2 to 3 business
days. You can expect delivery within 4 to 14 working days via regular
ground shipping after your order is placed. If you'd like to expedite
your order, please click here.
We do not guarantee an
exact delivery date for the free ground shipping. The exact delivery date
is scheduled by the carriers, either UPS, FedEx
or other.
If product is delayed or
is not currently in stock, we will make every effort to E-mail or call you.
Please feel free to call, fax or
click here to track your order to inquire if your product is late.
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How can I track my order?
If you don't receive your
order with 7 to 14 working days after your order was placed, please
click here to track your order
with your order information (Order#, etc.), and we will track your order
for you.
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How can I expedite my order?
Normally, we can rush ship
your order the next business day via UPS or FedEx overnight, 2nd day, or 3rd
day air (express shipping).
You can
find out the express shipping charge through our shopping cart:
After you check out and
fill out your billing & shipping information, please click continue, and
then, you can select what type of shipping method you'd like to use, and
also, you will see the express shipping charge for the item in your shopping
cart.
For
shipping charges to Alaska, Hawaii, and
other locations, please
email us or call us to obtain the shipping charge.
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What warranty does my product
has?
-
Colibri - 2 or 1 Year US manufacturer's
parts and labor warranty
-
Dold Cuckoo Clocks - 2 Year US manufacturer's
parts and labor warranty
-
Hermle Clocks - 2 Year US manufacturer's parts
and labor warranty
-
Hones Cuckoo Clocks - 2 Year US manufacturer's
parts and labor warranty
-
Hentschel Clocks - 2 Year US manufacturer's
parts and labor warranty.
-
Loricron Clocks - 2 Year US manufacturer's
parts and labor warranty
-
Movado Clocks - 1 Year US manufacturer's
parts and labor warranty
-
Roger Lascelles Clocks - Roger Lascelles
manufacturer provides 1 Year US Warranty
-
Seth Thomas Clocks - Seth Thomas manufacturer
provides 1 Year US Warranty.
-
Timeworks Clocks - 2 Year US Warranty on the
clock movements.
Warranty Repair:
Manufacturers' warranties
are guaranteed and fulfilled by the product manufacturers. For warranty
issues, questions, or repairs, please contact the product manufacturer. In
the event that warranty information is needed, we will be happy to assist
you with contact and address information in the event that you need warranty
repair for your product.
Generally, items requiring warranty assistance will be shipped to
manufacturer's warranty service center within the US. You will be
responsible for the shipping charge to the designated US warranty service
center. TopClock.com is not a warranty service center, but we will do our
best to assist with minor adjustments and warranty information via phone or
E-mail.
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TopClock
Return Policy (How can I return or exchange the product?)
-
You have up to 30 days
from your invoice date to initiate your return or exchange. Please
click here to request
your return or exchange within 30 days from your invoice date.
-
NO
RESTOCKING FEE will be charged for your return*.
-
Our
Free Ground Shipping means that the shipping fee is included in your
purchase price, and additional shipping fees are not charged for ground
shipping. When we receive your
returned merchandise in its original condition with the original
packaging, we will refund your purchase amount less the original shipping
handling and charges, including drop ship fees, we paid for shipping your product to
you. The purchaser is also responsible for all shipping fees
associated with returning the product to our facility. Even though the
ground shipping is included in your purchase price, please understand that
it does cost to ship your product to you. Many online stores don't
provide free shipping, and also have restocking fees.
-
All
items must be returned in their original condition, including the original
packaging and containers, documentation, warranty cards, manuals, and all
accessories. Do not mark or deface the original shipping containers in any
manner. We will not accept returns if the packaging is not in its original
condition - we will refuse such items to you. All costs related to return
shipping must be paid by the customer.
-
To qualify for a
refund, you must have an authorized RMA# (Return Merchandise Authorization number).
Please
click here to request an authorized RMA#.
-
Before we issue an RMA#,
we will email you the original shipping handling fees (normally, it is around 4 %
of your purchase price) and the original shipping charges we paid for
shipping your product to you.
When we receive your returned merchandise in its original condition with
the original packaging, we will refund your purchase amount less the
original shipping handling and charges, including drop ship fees, we paid
for shipping your product to you.
After you accept our Return Policy, we will
email you with an RMA# and return shipping address. If you don't want to
accept our return policy, an RMA# won't be
issued.
-
All express shipping
charges such as overnight, 2nd day, 3rd day or other priority shipping
charges are not refundable for returned merchandise.
-
No return merchandise will be accepted at any location other than the
return address given with the RMA#.
-
We only accept
returned item via UPS or FedEx.
-
When the buyer returns a
item to us, the buyer must insure the item with the carrier. If we
receive returned merchandise that is damaged, the customer returning the
merchandise (the shipper of the returned merchandise) will be responsible
for claming the shipping damage with the appropriate shipping carrier. In
addition, we are not responsible for lost or damaged items that are not
insured. Under no circumstances will we process a refund for lost or
damaged items.
-
After
an RMA# is issued, the return item must be
returned to us within 8 business days.
-
Due to shipping
considerations, we are not able to accept returns on items shipped
locations other than the United States. We apologize for any
inconvenience this may cause.
-
Any free gifts must be
returned with the item or appropriate charges will apply for the free gift.
If you selected and received the engraved plate as a free gift you will be
charged for $17 if you wish to return the item.
-
This Return Policy starts
from 7/5/04. If your order date was before this date, you must follow our
return policy that was effective before 7/5/04. Please use
this link
to view our prior return policy in effective before 7/5/04.
-
*
If the product is
over one thousand dollars in value and
you wish to return, it will be subject to a 10% restocking fee.
-
All items qualify for our 30 Day
Money Back Guarantee except for grandfather clocks, large floor clocks,
clock movements, electronics, computer equipment, engraved items or the total quantities are
over 15 units for the same item. The sale is final for the above
mentioned items.
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What do I do if my
product arrives damaged?
If you received a product
damaged during shipping, you must
email us
or call us within 5 days of receipt, and we will pick up the damaged product
and ship another new product to you, free of charge. You must
keep the original shipping packaging and original shipping label on the box,
or we are unable to proceed with your damaged item return. If the original
packaging and/or original shipping label is lost
by the customer, the customer will be responsible for returning the damaged
item to us.
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What is our phone number?
Our phone number is
805-376-1921.
Our fax number is
805-376-1721.
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What is our office hours?
Our office hours:
Monday - Friday 9:00
am to 5 PM
Pacific Time
Saturday & Sunday 11:00 am
to 4PM Pacific Time
Online order Center 24 hours everyday
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What is our mailing address?
TopClock
PO BOX 1533
THOUSAND OAKS CA 91358-0533
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Why should I buy from TopClock?
TopClock has best brands with best prices.
We are providing the following
GUARANTEES with your purchase:
Also, we provides the following excellent
FREE SERVICES:
Also,
TopClock guarantees that we will donate at least 1% of our net profit from
your purchase to charitable institutions every year:
American
Red Cross, Schools,
Churches, homeless shelters, or other charitable organizations.
If you know any
institutions needs donation or someone who really needs help, please
click
here to submit the information.
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Our Privacy Policy
TopClock.com won't sell your information such
as phone number, address, email address...etc. to anyone
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